Training, Adoption & Support
ERP Only Works When People Use It — And Use It Well
A successful ERP isn’t measured by go-live dates — it’s measured by daily usage, confidence in the system, and reduced operational friction. Too often, organizations invest in technology but underinvest in the human side of change. That’s where The BC Team makes the difference.
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We deliver tailored role-based training, adoption strategy, and ongoing support that accelerates user confidence, minimizes errors, and ensures you get real value from your Microsoft Dynamics 365 Business Central investment.
Our Services
We tailor support to your people, processes, and long-term goals — not just your software.
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Role-Specific Onboarding
Training designed around what your users actually do — finance, operations, project accounting, warehouse, and executive roles — so they get the skills they need without overload.
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Documentation & Process Guides
Clear, practical materials that reflect how your business operates — not generic ERP manuals. These guides become references your team actually uses.
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Post-Go-Live Support & Helpdesk
Real help when you need it: troubleshooting, clarifications, and assistance with everyday tasks. Our team is an extension of yours — not a distant vendor.
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Continuous Improvement Workshops
ERP adoption is not a one-time event. We work with you to evaluate usage patterns, update training, and refine configuration as your business evolves.
Why This Matters
ERP technology can only deliver its full potential when:
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Users trust the system
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Errors are minimized
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Processes are consistent
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People feel confident and supported
Without effective adoption and support, even well-configured systems see low utilization, data quality issues, and mounting frustration. Our approach solves that.
Tangible Outcomes
With structured training and support, organizations typically experience:
✔ Faster onboarding of new users
✔ Fewer data entry and process errors
✔ Higher overall system adoption
✔ Improved productivity and confidence
✔ Lower reliance on super-users or consultants
How We Do It
We tailor our approach to your people and operations:
User Profiling & Needs Assessment
Identify distinct user roles and skill gaps.
Custom Training Plans
Build curriculum that matches real job tasks and system usage.
Interactive Delivery
Workshops, hands-on sessions, and Q&A — not boring slides.
Support Framework
Tiered helpdesk responses, knowledge base access, and escalation paths.
Feedback & Measurement
Track adoption metrics and refine training based on real usage.
Who This Is For
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Teams struggling with low ERP adoption
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Organizations with multiple functional groups (finance, ops, projects, warehouses)
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Businesses that want predictable, supported growth from their ERP
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Environments with high employee turnover or evolving processes
